At Waboti, accessible from waboti.com, the privacy of our visitors and users is one of our primary commitments. This Privacy Policy documents how Waboti operates under a Privacy-by-Design architecture and explains how data is handled.
1. Zero Data Retention Architecture (100% Client-Side)
Waboti is engineered to execute routing logic entirely in the visitor's browser (client-side).
- No Conversation Storage: We do not log, intercept, or store customer chat messages.
- No Phone Number Databases: Customer and team phone numbers are never sent to or recorded in Waboti databases.
- Direct Connection: The routing engine computes the appropriate destination and redirects directly to official WhatsApp URLs (
api.whatsapp.com/wa.me).
2. Cookies and Analytics (Google Analytics 4)
We use Google Analytics 4 (GA4) exclusively to monitor aggregated website traffic (such as page visits and general performance metrics) to improve our service.
Google Consent Mode v2: In compliance with the LGPD (Brazil) and GDPR (European Union), analytics storage and tracking cookies are denied by default. They are only initialized if you explicitly click "Accept All" on our cookie consent banner.
If you choose "Essential Only", no tracking cookies or analytics identifiers are stored.
3. Local Storage Usage
Waboti uses your browser's local storage (localStorage) strictly for essential user preferences:
waboti_lang: Remembers your preferred interface language (English, Portuguese, or Spanish).waboti_cookie_consent: Remembers your cookie preference (acceptedoressential) so you are not prompted on every page load.
These keys contain no personal identifiable information (PII) and remain solely on your device.
4. Your Rights (LGPD & GDPR)
Under data protection regulations including the LGPD and GDPR, you have the right to withdraw your consent at any time as easily as you provided it. You can change your cookie preferences at any time by clicking the "Cookies" link located in the footer of our website.
5. Third-Party Links & WhatsApp Disclaimer
Waboti redirects visitors to WhatsApp (operated by WhatsApp LLC / Meta Platforms, Inc.). Once you leave Waboti to interact on WhatsApp, your conversation is governed by WhatsApp's own Privacy Policy and Terms of Service. Waboti is an independent tool and is not affiliated with Meta Platforms, Inc.
6. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us directly at [email protected].